Order Management Manager
Our company which is an innovative, leading European FMCG company, is looking for their next Order Management Manager.
Main responsibilities:
Create an efficient and balanced workflow to maximize productivity and deliver high-quality service and customer satisfaction.
Develop a scalable model for cluster countries that aligns with the SSC customer service concept.
Collaborate with the SSC lead to strategize and create synergies across customer service teams within the cluster.
Oversee end-to-end customer support services from order to delivery and billing, including specific customer types such as flow or project-based businesses, which may involve multiple product lines and order sequencing to meet external customer project requirements.
Ensure a high level of service within the region.
Monitor and measure service metrics, and establish an operational reporting process.
Develop standards and drive process improvements through simplification and automation.
Handle management responsibilities including hiring, interviewing, mentoring, training, and developing Regional Field Representatives.
Assist team members with escalations and customer communications when necessary.
Address complaints and resolve issues efficiently.
Required skills:
Min 5 years’ experience in Order Management or Supply Chain
Experience in customer relations
University degree
Fluent in English
Great communication and problem-solving skills
Ability to handle complexity
Manage projects on high level with attention for details
Result and action-oriented
What our partner can offer to you:
Working from home office (3 days/week)
Competitive salary + Cafeteria
Nice working environment
International friendly and supporting team
Weekly fruit day / monthly team events
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