Polish Speaking First Line Analyst Budapest

Polish Speaking First Line Analyst
Budapest

Handling support queries via tools, phone, and email, maintaining daily contact with users across Europe.

Resolving IT issues related to office work.

Logging and documenting calls in the ticketing system.

Escalating unresolved issues to relevant teams.

Ensuring and enhancing customer satisfaction. Elvárások / Requirements

Fluent English and Polish; additional European languages are a plus.

Strong interest in resolving IT issues.

Proficient in Windows 7, 8, 10, and MS Office.

Logical thinker with quick problem-solving skills.

Excellent communication and customer-focused mindset.

Ability to multitask effectively.

Team player. Amit nyújtunk / Benefits

Cafeteria benefits

Medicover private health care package

Language courses

Soft skills training and talent programmes

Go through a professional and personal development

Have a stable workplace with flexible scheduling (HO opportunity)