Product Specialist Budapest

Product Specialist
Budapest
Budapest, HU

As an IT Product Specialist at Asura, you will play a pivotal role in ensuring the overall quality of our applications and providing the best possible customer experience. You will be a crucial part of our engineering team, responsible for addressing technical issues, troubleshooting problems, and actively involved within the internal quality assurance processes. Product Specialist Tasks Technical Support: Provide timely and effective technical support to resolve software issues, ensuring minimal downtime for our usersCustomer Experience: Prioritize delivering an exceptional customer experience by empathetically addressing user inquiries and concerns, always striving to exceed their expectationsProblem Solving: Identify, troubleshoot and resolve IT-related problems efficiently, collaborating with cross-functional teamsQuality Assurance: Conduct regular quality assessments of our applications to identify and report bugs, glitches or usability issuesDocumentation: Maintain comprehensive documentation of support processes, troubleshooting steps and issue resolution, ensuring a knowledge base for future referenceContinuous Improvement: Suggest improvements in our IT support processes and tools  Requirements Proven experience in IT support, customer service or a related fieldProficient in written and spoken EnglishStrong problem-solving skills and attention to detailExcellent communication and interpersonal skillsCustomer-centric mindset with a passion for delivering top-notch support  What we offer Professional growth opportunities within the companyParticipations in international projectsCompetitive salaryFlexible working hours with WFH optionsContinuous and immediate feedback on your work with a supportive environmentA youthful, dynamic and successful team with a friendly atmosphere