Risk Management Specialist - Fraud Budapest

Risk Management Specialist - Fraud
Budapest
Budapest, Budapest

Our multinational partner is a leading provider in crypto exchange, and the developer of its own e-wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). Our partner is also a trusted brand by hundreds of large institutions seeking access to crypto markets. They are sponsors to such clubs as Manchester City or MacLaren in F1.

They are now building their brand new hub in Budapest and looking colleagues to join their Risk management team.
As the member of the team you will be responsible for investigating and resolving fraud related cases escalated by the customer service team.

The job:

• Responsible for handling user complaints related to risk control, including account theft, fraud, etc. , and efficiently resolving security issues for users and the platform through phone, email, and other communication channels.
• Coordinate with internal departments such as the technical team and customer service team to resolve complex account issues, ensuring comprehensive and accurate problem resolution.
• Review unfreeze or unbinding requests from various business lines, ensuring each request is legal and reasonable, and operate through a unified permission management system to prevent unauthorized actions.
• Ensure the accuracy of account restriction removal operations, avoid risks caused by incorrect unfreezing, and reduce operational errors through strict operational procedures.
• Always prioritize the security of users and the platform, possess risk awareness and customer service consciousness, and continuously optimize operational processes to improve efficiency and user satisfaction.
  

• excellent base salary package
• laptop
• after probation period: Fitness reimbursement (190. 000 HUF annually)
• learning reimbursement (300. 000 HUF annually)
• transport allowance
• annual bonus
• meal allowance (weekly Wolt voucher)
• thorough training on crypto and provided service to be a professional in your job
• modern office environment and an international team
  

• Fluency in English
• Excellent communication and problem-solving skills, capable of effectively handling various user complaints and complex issues.
• Strong analytical and coordination skills, able to resolve complex problems through multi-faceted collaboration.
• Around 2 years of experience in customer complaint handling, risk management, or related fields, preferably in banking, financial and/or fintech sector.  
• Team player with the ability to collaborate effectively with various departments to solve problems collectively.
• Detail-oriented, responsible, and capable of handling work pressure.
• Bachelor's degree or above, with preference given to those with relevant experience in the financial or internet industry.
• Willingness to work in different shifts.
  
  If you think this opportunity is the right one for you do not hesitate to apply with your up-to-date, English CV!