Romanian Speaking Complaint Handling Operator Budapest

Romanian Speaking Complaint Handling Operator
Budapest
Budapest, HU

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking and services perfectly suited for our clients' needs along with the best business solutions. , You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.   

The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally  investigating complex cases.  

Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.    

(We do not deal with direct sales and cold calls!) 

Handling incoming complaints, questions and requests via phone, email and chat 

• Recording and administration 

• Gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania 

• Preparing and submitting customer information responses 

• Managing requests for new and existing services 

• Data clarification, customer satisfaction and event-related calls 

• Lead Request handling and Follow-up calls 

• Native Romanian language skills, both written and oral 

• Intermediate English language skills 

• At least upper secondary education 

• Minimum of one year of experience in a call centre handling complaints and outbound calls 

• Excellent communication skills 

• Precision, independence and reliability 

• Good Computer and MS Office skills 

• Firm knowledge of Virtual Call Center and/or MS Dynamics software 

• Experience in automotive industy   

• Cafeteria benefit (after probationary period)  

• Home Office (after probationary period, office attendance only on Mondays and Fridays) 

• During onboarding you will participle in a 2 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.  

• Company events (Christmas parties; team-building events) 

• Supportive, calm atmosphere, monthly Cake Friday 

• Long-term employment