Sales and Customer Service Coordinator (Chinese speaking) Budapest

Sales and Customer Service Coordinator (Chinese speaking)
Budapest
Budapest, HU

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.

• Based on a list of target customers (in accordance with the Hungarian and Chinese BD teams) organise and participate calls/visits with potential clients
• Join the negotiations with the existing big Chinese logo opportunities and support communication
• Deliver outstanding customer service to Chinese customers
• Respond promptly to customer inquiries, communicate through various channels
• Acknowledge and resolve customer complaints
• Keeping records of customer interactions, comments, and complaints
• Communicate and coordinate with Freight Forwarding team members as necessary
• Ensure customer satisfaction and provide professional customer support
• Get acquainted with Geodis freight forwarding processes and run basic sea and rail operations

• Fluent Chinese and English language skills
• 1-2 years experience in railfreight or seafreight forwarding
• Permit to work in Hungary - or eligibility to obtain work permit