Senior Credit Control analyst (Polish speaking)
Our leading energy trader partner company is looking for their next member who can join the Credit management team. If you would like to work in a stable, innovative environment, with easily reachable office where you can actively use your English and Polish language knowledge, do not hesitate to apply.
Main responsibilities:
Effective cash collection, monitoring of customers’ accounts and preparing collection reports
Monitor credit and fraud violations and inform / involve all relevant partners
Dealing with customers’ accounts and keeping these fully reconciled
Adhere to the Team’s regular KPI’s
Deal with customer disputes / issues in order to secure payments and follow the escalation path
Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service etc. )
Identify key, strategic or high risk business customers and issues and take actions together with the relevant partners
Use different communication channels to resolve issues (e. g. : call customers not only send emails)
Review and make decisions based on customers’ blocked orders
Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed
Required skills:
Previous credit control / cash collection or customer service experience (1-2 years)
Fluency in English and Polish
Any kind of College Degree or Economics (High School)
Able to deal with complex situations while maintaining the right balance of customer and business focus
Advantages:-
What our partner can offer to you:
Different bonus opportunities based on performance and wide range of cafeteria elements
Life & health insurance, medical care package
Flexible working schedule: home office up to 3 days / week, based on team agreement
Family friendly workplace e. g. : Extended parental leave, Mother-baby room
Employees’ wellbeing programs e. g. : Employee Assistance Program, Company Recognition Program
Assets like phone for private usage and company laptop are provided from the first day of employment
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