Senior Credit Control analyst (Polish speaking)
Válasz a hirdetésreOur leading energy trader partner company is looking for their next member who can join the Credit management team. If you would like to work in a stable, innovative environment, with easily reachable office where you can actively use your English and Polish language knowledge, do not hesitate to apply. Main responsibilities:Effective cash collection, monitoring of customers’ accounts and preparing collection reportsMonitor credit and fraud violations and inform / involve all relevant partnersDealing with customers’ accounts and keeping these fully reconciledAdhere to the Team’s regular KPI’sDeal with customer disputes / issues in order to secure payments and follow the escalation pathMaintain and develop working relationship with Cross functions (incl: Sales, Customer Service etc. )Identify key, strategic or high risk business customers and issues and take actions together with the relevant partnersUse different communication channels to resolve issues (e. g. : call customers not only send emails)Review and make decisions based on customers’ blocked ordersSupport Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities neededRequired skills:Previous credit control / cash collection or customer service experience (1-2 years)Fluency in English and PolishAny kind of College Degree or Economics (High School)Able to deal with complex situations while maintaining the right balance of customer and business focusAdvantages:-What our partner can offer to you:Different bonus opportunities based on performance and wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementFamily friendly workplace e. g. : Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e. g. : Employee Assistance Program, Company Recognition ProgramAssets like phone for private usage and company laptop are provided from the first day of employment
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