Serbian + Croatian Customer Advisor for a Video Game Brand Budapest

Serbian + Croatian Customer Advisor for a Video Game Brand
Budapest
Budapest, HU

Serbian + Croatian Customer Advisor for a Video Game Brand Do you want to be part of a team whose motto is Play Has No Limits? Are you Serbian native or fluent with strong Croatian communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!  As a customer service specialist in this project, your daily responsibilities will include: Respond efficiently and effectively to all customers’ enquiries within given timescalesDevelop and maintain a full technical knowledge of the client’s products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior mémbe of staff  To succeed in the role, you will need to have: Native or Proficient level of Serbian (C2)Native or Proficient level of Croatian (C1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI’sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)Must hold EU citizenship or valid work permitBe a local candidate or willing to relocate to Budapest, Hungary  Benefits: Competitive wagesEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture