Service and contract manager Team Lead (MOL Campus Project) Budapest

Service and contract manager Team Lead (MOL Campus Project)
Budapest
Budapest, HU

Service and contract manager Team Lead (MOL Campus Project) MOL Group built its Headquarter in Budapest, a smart building, the best place for people to collaborate and having an innovative working experience, being inspired, and supported to be more efficient and productive. Our mission is: Creating a great and innovative building and working environment to improve primary processes and support mobility. Delivering superior employee experiences through activity based working method, digital workplace & improved operational model that is future proof. Providing high quality services on a most efficient way because we continuously measure performance of the service providers and also the building itself. Therefore, we create a dedicated team, which Team is highly adaptive, engaged, self-sufficient and can deliver value quickly. This is cross-functional team of experts to manage and maintain E2E services and products ensuring employee experience, service quality and using data. Let’s shape the future together!We are searching for a new colleague who will join to the MOL Campus Digital Program Office team as a       Service and contract manager Team Lead (MOL Campus Project)       Your task in a nutshell: Delivery of first-class customer experienceTo coordinate the restoration of normal service as quickly as possibleTo directly support resources where most required. Manage Campus common help-desk and self service portal from service owner sideAct as a key interface with the Self-service portal and Common help desk related incident. Hold Management bridges via conference call to ensure accurate and up to date information is available to the Senior Management Team and/or customer escalation and notification to appropriate management teams. Investigates and analyses data, producing specific reports as required by product owners and service and contract managersAnalysis of data flows and processes to identify possibilities for improvementActive cooperation and communication with Service and Contract managers and service provider teamsEnsures the effective linking and harmonization of the MOL Campus operation with MOL Group strategy, inserts those benefits into the processes which supports achieving the defined goals.   As a Team Lead, Responsible for the operation and task management of the Service administration and reporting team. Manage team performance to meet the KPISupport team to achieve results with the highest possible standard of quality and deliveryContinuous improvement process ideas, including new initiativesAllocation and distribution of tasks across the team membersEnsure all reports are delivered accurately and timely in accordance with the statement of workEnsure the effective performance and development of all reporting staff by setting functional context, developing role objectives and standards, providing essential information, tools and processes to get the job done. “Walk to talk” example in continues improvement. Responsible for providing a positive, safe and ethical working environment and learning culture for employees where people encouraged to take risk and challenge the status quo. Support the ongoing development of a culture of ethics, safety and environmental excellence. Coaching and training of Smart Building management team members and structured mentoring of high potential employees. Pays special attention to grow successors and potential champions.   To be successful in the role, you will require the following: Master's or bachelor’s degree or a related field of study, or equivalent experienceMinimum 5 years of professional experience and knowledge in service managementMinimum 2 years of experience in team managementExperience and awareness of IoT business applications in any business fieldExperience working with IT company products and operating systemsExperience working with Service Desks and call triagingBonus points: Experience in designing and improving customer experience through implementing new technologiesHave strong analytic skills and can cope with unstructured or incomplete data and informationStrong sense of curiosity and a desire to learn about digital technologies that can enhance customer experienceIntermediate in English and fluent Hungarian  What we offer: Smart building with many extrasCafeteria (gross 800. 000 HUF/year)iPhoneLife insuranceMedicover packageFruitdays, sport programsHome office