Service Desk Representative - DUTCH SPEAKING - PRIMARILY REMOTE - BUDAPEST Budapest

Service Desk Representative - DUTCH SPEAKING - PRIMARILY REMOTE - BUDAPEST
Budapest

Our client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiency Join them now! Dutch Speaking Service Desk Representative Location: Budapest (HQ in 9th district) – 1-2 office days per week Service Window: I. project: M-F 7. 30 AM - 6 PM II. project: M-F 8 AM - 5 PM Requirements:

High School degree

Fluent Dutch language skills

Upper-intermediate English skills

Residence permit or EU citizenship

Experienced in any customer service fields is a plus

Flexible, and dynamic personality

Customer-centricity mindset, and problem-solving skills If you join them, your responsibilities will be:

For project I. : Support for a industrial service provider

For project II: Support for a telephone service company

Addressing clients' IT problems

Managing end-user inquiries through various channels, including tools, phone, and email

Maintaining accurate records and administrative tasks, including call logging in the ticketing system

Escalating issues beyond your scope to the appropriate teams

Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions What they offer:

Competitive salary

Cafeteria

Sing-up bonus

Medicover health- and Generali life insurance

Work commute supplement

Monthly public transportation (BKV) pass price

Office parking space

Safety glasses reimbursement

Language course reimbursement

Childbirth supplement

Baby pack in case of childbirth

Bring your kids to work

Voluntary pension- and health fund membership fee contribution

Széchenyi Recreation Card

Fitness discount

A youthful, dynamic working environment How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora. bernad@getwork. hu

munkaerő-kölcsönzés eng. sz. : 10057-1/2012-0100-1046

munkaerő-közvetítés eng. sz. : 10097-1/2012-0100-848

minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021