Service Desk Representative - FRENCH SPEAKING - PRIMARILY REMOTE - BUDAPEST Budapest

Service Desk Representative - FRENCH SPEAKING - PRIMARILY REMOTE - BUDAPEST
Budapest

Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency. Join them, work on their new project, and be part of a new team! French Speaking Service Desk Representative Location: Budapest (HQ in 9th district) I. Service Window: M-Sun 7. 00 AM - 7. 00 PM – 1 office day per week/ 2 office days per month for remote applicants Training period: 2-3 office days per week / 1 office days per week for remote applicants II. Service Window: M-F 7. 00 AM - 7. 00 PM – 2 office days per week Trial period: 2-3 office days per week III. Service Window: M-F 7. 00 AM - 1. 00 AM – 2 office days per week Trial period: 2-3 office days per week Requirements:

High School degree

Fluent French language skills

Upper-intermediate English skills

Residence permit or EU citizenship

Experienced in customer service (IT support, service desk, helpdesk fields is a plus)

Flexible, and dynamic personality

Customer-centricity mindset, and problem-solving skills If you join them, your responsibilities will be:

Support for a multinational pharmaceutical, biotechnology, and medical technologies company

Addressing clients' IT problems

Managing end-user inquiries through various channels, including tools, phone, and email

Maintaining accurate records and administrative tasks, including call logging in the ticketing system

Escalating issues beyond your scope to the appropriate teams

Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions

Running reports on active users on a quarterly basis and verifying with managers. What they offer:

Competitive salary

Cafeteria

Sing-up bonus for customer service experience

Medicover health- and Generali life insurance

Free sport allowance

All You Can Move SportPass (at a discounted price)

Work commute supplement

Monthly public transportation (BKV) pass price

Office parking space

Safety glasses reimbursement

Language course reimbursement

Childbirth supplement

Baby pack in case of childbirth

Bring your kids to work

Voluntary pension- and health fund membership fee contribution

Széchenyi Recreation Card

Fitness discount

A youthful, dynamic working environment How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora. bernad@getwork. hu

munkaerő-kölcsönzés eng. sz. : 10057-1/2012-0100-1046

munkaerő-közvetítés eng. sz. : 10097-1/2012-0100-848

minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021