Service Desk Representative - GERMAN SPEAKING - PRIMARILY REMOTE - BUDAPEST
Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency.
Join them, work on their new project, and be part of a new team!
GermanSpeakingService Desk Representative
Location:Budapest(HQ in9th district) Service Window I. : M-F 7. 00AM - 7PM - 2office day per week/ 2-4 office day per month for remote applicants after the trial period Training period (3 weeks):Office presence Service Window II. :M-F 8. 00AM - 6PM - 1-2office day per week Training period (4 weeks):1-3 office day per week Requirements:
High School degree
Fluent Germanlanguage skills
Upper-intermediate Englishskills
Residence permit or EU citizenship
Experienced in any customer servicefields is aplus
Flexible, anddynamic personality
Customer-centricity mindset, and problem-solving skills If you join them, yourresponsibilitieswill be:
Support for a multinational pharmaceutical, biotechnology, and medical technologies company
Addressing clients' IT problems
Managing end-user inquiries through various channels, including tools, phone, and email
Maintaining accurate records and administrative tasks, including call logging in the ticketing system
Escalating issues beyond your scope to the appropriate teams
Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
Running reports on active users on a quarterly basis and verifying with managers. What they offer:
Competitive salary
Cafeteria
Sing-up bonus for customer service experience
Medicover health- and Generali life insurance
Work commute supplement
Monthly public transportation (BKV) pass price
Office parking space
Safety glasses reimbursement
Language course reimbursement
Childbirth supplement
Baby pack in case of childbirth
Bring your kids to work
Voluntary pension- and health fund membership fee contribution
Széchenyi Recreation Card
Fitness discount
A youthful, dynamic working environment
How to apply?
Please apply via "Jelentkezem az állásra" button underneath!
Contact me if you have any questions: dora. bernad@getwork. hu
munkaerő-kölcsönzés eng. sz. : 10057-1/2012-0100-1046
munkaerő-közvetítés eng. sz. : 10097-1/2012-0100-848
minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021
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