Slovak SDA
Our multinational partner is hiring Service Desk Agent to support Responsibilities: We are looking for you, if you:
their client with technical problem solutions.
- Providing 1 and 1. 5 level support (analysis and check on possible solutions) for applications in scope.
- Ticket creation/categorization/prioritization.
- Ticket escalation to respective Support Group.
- Coordinating the German end user resolution in cooperation with the other English-speaking support units.
- Incident resolution and recovery.
- Communicating solution or workaround to the employees of the customer in German.
- Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
- Communicating updates regarding major incidents to users.
- Running reports on active users on a quarterly basis and verifying with managers.
- Have excellent written and verbal communication skills in Slovak and at least upper-intermediate English.
- Experienced in any customer service role
- Have at least high school degree.
- Have a desire to learn - no IT background required, training will provide the necessary technical knowledge.
- Are open to work in shifts (from Monday to Friday, from 7am to 7pm)
- Have excellent communication skills – both written and spoken.
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Részletes információk az állásajánlatról
Vállalat: HAYS Hely: Budapest
Budapest, BudapestMunkaviszony: Permanent Hozzáadva: 27. 2. 2025
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