Solutions support engineer Budapest

Solutions support engineer
Budapest

-Our partner is the world’s leading provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation. The company's vision helps companies improve product quality, eliminate production waste, lower manufacturing costs, and exceed consumer expectations for high quality products and services.

Job description

Manage support cases from our global logistics solutions customer base with a focus on professionalism, responsiveness, and technical accuracy.

Work alongside a team of Customer Support Engineers fostering a collaborative and high-performing work environment.

Deliver customer support as part of a professional team in order to accommodate customer support operations, and as required by the Regional Supervisor.

Utilize Salesforce, Service Cloud and other applications relative to delivering industry-leading customer support.

Knowledge, Skills, and Abilities

Commitment to customer satisfaction, strong attention to detail and action oriented.

Ability to follow processes, method statements and other instructions relative to delivering industry-leading customer support.

Team mindset with a focus on operational efficiency and customer experience.

Good communication and interpersonal skills with a desire to develop career progression.

Minimum Education and Work Experience

Technical or vocational school in PLC, automation or maintenance

Minimum of 3 years' experience in a technical role and/or customer support role or automation/production line experience

English C1 proficiency.

What We offer

Competitive salary

Bonus incentives

Annual bonus

Cafeteria