Spanish speaking First Line Analyst Budapest

Spanish speaking First Line Analyst
Budapest

Answering support queries via tools, phone and email

Keeping daily contact with users calling from all over Europe

Resolving IT issues of our partners which can occur during the course of office work

Documentation and logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent teams

Maintaining and improving customer satisfaction level Elvárások / Requirements

Fluent English, AND Spanish language knowledge

Excellent communication skills

Self-motivated

Able to work under minimal supervision

Good problem solving skills

Customer orientated personality

Strong MS Office skills Amit nyújtunk / Benefits

Cafeteria benefits

Medicover private health care package

Language courses

Soft skills training and talent programmes

Go through a professional and personal development

Have a stable workplace with flexible scheduling (HO opportunity)