Swedish IT Support Associate (Remote) - Full-time/Part-time Budapest

Swedish IT Support Associate (Remote) - Full-time/Part-time
Budapest

Our partner is a leading multinational firm in IT services and consulting. If you would like to work in a continuously growing and stable environment, this is your chance.

Main responsibilities:

Incident Management: manage the complete cycle of incidents from logging to closure

Technical Troubleshooting: Resolve issues related to MS Windows, laptops, printers, and collaboration tools

Communication: keep in touch with customers, vendors, and other departments

Monitoring and Escalation: monitor and document escalation processes to address issues promptly

Voice and Email Support: provide technical support through voice and email channels

Required skills:

1 year or more experience in a similar role

Experience in Desktop support, application support

Exposure to ITSM ticketing tools

Working knowledge of the ITIL framework

Confident use of Swedish

Good understanding of English

What our partner can offer to you:

Remote work

Competitive salary and cafeteria

Health insurance