Technical Support Specialist with German and English Budapest

Technical Support Specialist with German and English
Budapest
Budapest, HU

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. , Key Responsibilities

Shift Work: The role requires flexibility to work in scheduled shifts to ensure coverage across different time zones.

On-Call Rotation: Participation in an on-call rota is required, which may include responding to urgent issues outside of regular working hours.

 

Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office ( with hybrid working element to it 3 days from the office and two days from home).  Fluency in German is essential to be considered for this role.

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• Handling queries from internal and external customers.
• Owning, driving, communicating, updating and proactively representing BT in all domains of activities.
• Manage supplier activities (e. g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
• Provide process improvement input wherever possible.
• May do proactive jeopardy management.

, Soft skills:

•     Ability to meet the customers’ needs in line with the business requirements

•     Working with a cooperative and positive attitude in a group settings to achieve common goals

•     The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

•     Ability to comprehend and to systematically organize the various aspects of a problem or situation

•     Taking the responsibility and takes care of the consequences of making a decision

•     Acting in advance of a future situation, e. g. , making things happen, putting energy to solve the situation

•     Good stress management skills in a fast-paced demanding field. is an advantage

 

 

Professional skills:

 

•     ITIL and Cisco troubleshooting experience is an advantage

•     Customer support experience is an advantage

•     Fresh graduates are welcome

•     Network experience skill is required

Language skills:

 

•     English on a fluent level

•     German on a fluent level is a must 

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