Twilio Business Analyst Budapest

Our partner is a French EdTech company who provides higher education all around the globe. The Hungarian branch offers a diverse package of dedicated IT services to support our „internal” clients: Schools, Business units and Support functions, in both their Digital Transformation and daily IT operations by spearheading, supporting and managing their efforts through IT project managers, technical professionals and software developer experts. Take part in a greenfield project that will shape the world of higher education. Through implementing a new Student Information System (SIS) they aim to provide their schools (and also students, teachers, employees) with an outstanding digital experience, catalyst for educational success.

We are seeking an experienced CRM Specialist/Business Analyst to join our international CRM Omnichannel team renowned for its Cross Salesforce Cloud and Twilio expertise in the Customer Experience chain focused on business domains:
• Customer Services and Sales Departments: 360 Vision, Customer Journey, CRM Base, Omnichannel Contact Center (web, voice, email, chatbot, social media, . . . ), IS integration;
• Digital and Cross-Channel relational marketing strategy : Portals and Digital Journeys, CrossChannel Marketing Campaign Management.
You will be partially dedicated to Core Model projects, other part of your work will be at the service of the schools to configure their Twilio set up and potential local projects.

MAIN ACTIVITIES:
• Prepare and conduct functional workshops with business departments and key users;
• Participate in functional design and validation committees;
• Study and propose solutions to evolve our clients' Twilio applications and its integration with Salesforce;
• Translate Omnichannel functional needs of our clients and write Twilio specifications;
• Serve as a reference for the Twilio solution with various stakeholders;
• Implement Twilio Platform (administration, configuration of complex flow…) following Agile methodology
• This work will be evenly split between work on Group Project and Local Project for each Schools who implemented the Group Solution
• Maintain and develop your skills through training tools and associated certifications.

• Determination, rigor, ability to lead and follow up on all client requests and ensure their processing until the project's assigned objectives are achieved;
• Functional Skills: interest, understanding of our clients' organizations and users' needs.
• Technical Skills: affinity for IT projects, ability to interact with multiple external or internal stakeholders: directors and users, system and network experts, developers, architects on application or infrastructure topics.
• Communication and interpersonal skills: listening to the client, working in cross-functional teams, good communication skills (verbal and written);
• Service-oriented and autonomy: responsiveness to client requests, flexibility, versatility, daily proactivity, thirst for learning.
• Referenced experience on Omnichannel project would be nice to have (but not required)
• Hands on experience with Twilio Flex would be a strong plus.
• Knowledge of Sales and/or Marketing Cloud would be a strong plus but is not mandatory

The Position is based in Budapest, available immediately. Fluent in English and Hungarian required, French would be a plus.

• Annual bonus
• Cafeteria
• Training budget
• Flexible home office
• Monthly home office allowance

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.